Cancellation

Please be advised that appointments cancelled within 6 hours will be charged at 50%

Walk-ins

Please note that walk-ins without appointments will be treated as an emergency and charged at half of the emergency rate. The amount due for a walk in patient will be AED 260.

Appointments

Please call our friendly reception team to book your appointment on (+971) 4 395 3131 or book an appointment through our website.

Deposits

Before any treatment, the clinic reserves the right to reserve up to 2/3rd of the estimate for any treatment.

The top ten most common questions asked at the clinic

When should I vaccinate my kitten/puppy?

  • 8 weeks for 1st vaccination.
  • 12 weeks for 2nd vaccination.
  • You will need to vaccinate your pet every year and buy a municipality tag.
  • Please call the clinic for more information.

Sterilisation and neutering

To reduce the risk of disease and calm your animal’s behaviour.  Please call the clinic for more information

What can I do if I think my dog or cat is overweight?

Please maintain weight with the appropriate diet or ask any of our staff for more details or for a diet plan.

What are ticks and how can I prevent them?

The ticks are small bloodsucking bugs. To prevent them buy preventative  medication such as frontline which should be applied every month. You can also call pest control who will come and spray the area where the pets are living.

How often should I bathe my dog or cat?

Dog – every month depending on the breed and living conditions.

Cat – every 3 months but it is best having it done professionally.

Weather

Pets should not be kept outside, especially in the summer heat without proper shade or air conditioned facilities. Dogs can get heatstroke very quickly which is a life threatening situation for them.
Please call the clinic for more information

What can I do with my pet when I go on holiday?

You can board them with us here at the clinic in our new boarding facilities. Please call the clinic for more information.

Why do I need to microchip my pet?

Press call the clinic for more information

Can you help me to relocate my pet if I have to leave Dubai?

Yes, we work closely with a company who will be able to relocate your pet. Please go to www.pet-relocators.com

What do I do if I have a problem with my Pet when the clinic is closed?

You can call the emergency number after hours and on Fridays. The number is +971 (5) 653 9230